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Roamer SA Privacy Policy

Effective Date: 4.29.2025

Roamer SA (“Roamer SA,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy explains how we collect, use, share, and protect your information when you use our websites, mobile applications, and services (collectively, the “Services”).

By accessing or using Roamer SA.com or our related Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect several types of information when you interact with us, including:

a. Information You Provide Directly

  • Account registration information (e.g., your name, email address, and password)
  • Feedback, reviews, or survey responses you submit
  • Communications with us (e.g., emails, chat messages)

b. Information We Collect Automatically

  • IP address, browser type, device information, operating system, and access times
  • Pages viewed, referring links, and browsing activity on our Websites
  • Cookies, pixels, and similar tracking technologies (see our Cookie Policy)

c. Information from Third Parties

  • Publicly available information
  • Information provided by partners, vendors, or APIs to enhance service offerings

2. How We Use Your Information

We use your information for purposes such as:

  • Providing, operating, and maintaining the Services
  • Personalizing your experience and displaying customized content
  • Communicating with you about updates, offers, and promotions
  • Analyzing website usage to improve features and performance
  • Detecting, preventing, and addressing technical issues, fraud, or security threats
  • Enforcing our Terms of Use and other legal agreements

3. Sharing of Information

We do not sell your personal information. We may share your information in the following limited circumstances:

  • Service Providers: With vendors and partners who help us deliver and maintain our Services (e.g., hosting, analytics, email delivery).
  • Legal Compliance: If required to do so by law, subpoena, or other legal process.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
  • With Your Consent: We may share your information with third parties if you give us explicit permission to do so.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your interactions with the Services. These technologies help us recognize repeat visitors, measure usage, and customize your experience.

You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

5. Data Retention

We retain your personal information only for as long as necessary to provide you with the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

  • The right to access, correct, update, or delete your personal information
  • The right to object to or restrict processing of your information
  • The right to withdraw consent where processing is based on consent
  • The right to lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at support@roamersa.com.

7. International Transfers

Roamer SA operates from the United States. If you are located outside the U.S., please be aware that your information may be transferred to, processed, and stored in the United States and other countries where our servers are located.

By using the Services, you consent to the transfer of your information to the U.S. and other jurisdictions as necessary.

8. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure.

9. Children's Privacy

Roamer SA does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected information from a child under 13, we will delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of the Policy. Continued use of the Services after such changes constitutes acceptance of the new Privacy Policy.

11. Marketing Communications

You may receive marketing communications or newsletters from us only (i) if you wish it, (ii) if you are one of our customers, provided that this communication will concern similar products or services.

In this context, we will use the information you provide us, usually just your name and email address.

In any case, you can unsubscribe or stop direct marketing from us at any time either:

  • By clicking on the unsubscribe option or preference center at the bottom of each marketing communication we send to you; and
  • By contacting us by email or letter using any of the contact details set out in this notice.

We will generally send you marketing communications until you choose to unsubscribe from receiving them. There’s nothing stopping you from subscribing again at any time.

12. Rights of EU and UK Users (GDPR and UK GDPR)

If you are located in the European Union (EU) or United Kingdom (UK), you have specific rights under the General Data Protection Regulation (GDPR) and UK GDPR. Roamer SA is committed to respecting your privacy rights and ensuring transparency around how your personal data is collected, used, and stored.

As an EU or UK resident, you have the following rights:

  • Right to Access: You may request access to the personal data we hold about you.
  • Right to Rectification: You may request that we correct any inaccurate or incomplete data.
  • Right to Erasure: You may request that we delete your personal data, subject to legal obligations.
  • Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
  • Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
  • Right to Object: You may object to our processing of your personal data for direct marketing or other legitimate interests.
  • Right to Withdraw Consent: Where we rely on your consent to process data, you have the right to withdraw that consent at any time.
  • Right to Lodge a Complaint: You have the right to file a complaint with your local data protection authority.

To exercise any of these rights, please contact us at support@roamersa.com. We will respond in accordance with applicable laws and within the required timeframes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@roamersa.com

Mailing Address: CK Group Ventures LLC c/o Registered Agents Inc. 5900 Balcones Drive, STE 100 Austin, TX 78731, USA